Returns & Refunds
Last updated October 28, 2026
Made-to-order items
Because each item is printed just for you, we cannot accept returns or exchanges for change of mind, or for the wrong size or colour ordered.
Damaged, defective or wrong items
If your order arrives damaged, misprinted or incorrect, email [email protected] within 30 days of delivery with your order number and a clear photo of the problem. We will send a free replacement or refund you, whichever you prefer.
Lost orders
If tracking shows your order is lost or has not arrived 30 days after it shipped, contact us and we will reprint it or refund you.
Cancellations and changes
Orders go into production quickly. If you need to cancel or change an order, email us as soon as possible. We can only help if production has not begun.
How refunds are paid
Approved refunds go back to your original payment method through Stripe. Banks usually take 5–10 business days to show the refund.